Return and Refund Policy for W.GujUpdate.com
At adolx.shop, we are committed to providing you with high-quality products and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a transparent and hassle-free Return and Refund Policy — with no return charges and no hidden fees.
Please read the following policy carefully for details.
1. Our Commitment to You
We want every customer to be 100% satisfied. If you’re unhappy with a product, you can return it under our 100% Return and Refund Policy. There are no hidden costs or deductions. You’ll receive a full refund for eligible returns.
2. Return Eligibility
To qualify for a return and refund, the following conditions must be met:
- Return Window: You must initiate the return within 3 days of receiving your order.
- Product Condition: Items must be unused, unworn, and returned in their original condition with tags attached.
- Packaging: Original packaging (if applicable) must be intact.
- Proof of Purchase: A valid receipt or order confirmation is required for processing.
3. How to Initiate a Return
To begin a return:
- Email us: Send a message to Contact@adolx.shop with your order number, the item(s) you’d like to return, and the reason.
- Follow Instructions: Our team will reply with return instructions and the shipping address.
- Ship the Item: You’re responsible for returning the product, but there are no extra charges. We’ll help guide you through the process if needed.
- Retain Proof: Please keep your shipping receipt or tracking number for reference.
4. Refund Process
Once we receive the returned item and confirm it meets the return conditions:
- 100% Refund: You’ll receive a full refund to your original payment method.
- Processing Time: Refunds are processed within 7 business days of receiving the returned item.
- Bank Processing: Depending on your payment method, it may take an additional 2–3 business days for the refund to reflect in your account.
- No Deductions: We don’t charge restocking, processing, or service fees.
5. Exchanges
We currently do not support direct exchanges. If you want a different size, color, or product:
- Return the original item using our return policy.
- Place a new order for the desired item.
6. Non-Returnable Items
Some items are not eligible for return, including:
- Items marked as “Final Sale” or “Clearance”
- Customized or personalized items (if applicable)
If you’re unsure about the return eligibility of an item, feel free to reach out before initiating a return.
7. Damaged or Defective Items
We apologize if you received a damaged or defective product. Please do the following:
- Contact us within 3 days of receiving the order
- Include photos of the item and your order number in your email
- We will issue a full refund or send a replacement, based on your preference
- Return shipping costs for damaged/defective items will be covered by us
8. International Returns
We accept international returns under the same 100% Return and Refund Policy. However:
- Return shipping costs are the responsibility of the customer
- We recommend using a tracked shipping method for safety
- Customs duties or import taxes (if applicable) will not be refunded
9. Contact Us
Need help with your return or refund? We’re here for you.
📧 Email: Contact@adolx.shop
Our support team will respond promptly to ensure your issue is resolved quickly.
10. Changes to This Policy
We may update this Return and Refund Policy from time to time. All updates will be reflected on this page with a new “Last Updated” date. We encourage you to review this policy periodically.
By purchasing from W.GujUpdate.com, you acknowledge and agree to this Return and Refund Policy.